Hello everyone!
I’m very excited for us to meet once again tomorrow and chat about our latest read. Here’s our Agenda for the call tomorrow:
- General impressions of the book: what did you think of the book overall?
- Communication Styles in HR
- Which "supercommunicator" skills resonated most with you as an HR professional?
- How can understanding different conversation types improve HR’s effectiveness (e.g., during interviews, conflict resolution, performance reviews)?
- Listening & Empathy
- Duhigg emphasises active listening. How can HR teams model and teach better listening in their organisations?
- Share examples where empathetic communication changed an HR outcome.
- Building Trust and Psychological Safety
- What strategies from the book can help HR foster trust between leadership and employees?
- How can HR apply the book’s lessons to create a culture of open, honest feedback?
- Navigating Difficult Conversations
- Which techniques from the book could help HR handle sensitive topics (e.g., layoffs, misconduct, DEI issues)?
- Personal Takeaways and Action Steps
- What’s one communication habit you’ll try to change after reading the book?
- How can HR departments encourage ongoing skill-building in communication?
See you all tomorrow! 😀
