Support Area (International)

Hello, I’ve started onboarding for an employee however none of the managers responsible for the new employee set up received the email with ToDo’s. Could you please advise what could be the reason?Thank you!

So there is this bug with custom reports with historical data getting broken if for example a team is no longer existing. The fix would be to at least include a team_id in the report, or simply not to delete the teams but just to mark them as deleted. Otherwise the historical data and reports are  useless as sometimes it shows data, and sometimes it doesn’t.

Hello!I need to (maschine) read the information when does who have a working day. I can obtain the work schedule information via API and this is the information it shows:                 "work_schedule": {                    "label": "Work schedule",                    "value": {                        "type": "WorkSchedule",                        "attributes": {                            "id": 295076,                            "name": "Teilzeit, 32h (8:00, Mo - Do)",                            "valid_from": "2021-10-01",                            "monday": "08:00",                            "tuesday": "08:00",                            "wednesday": "08:00",                            "thursday": "08:00",                            "friday": "00:00",                            "saturday": "00:00",                            "sunday": "00:00"                        }                    },                    "type": "standard",                    "universal_id": "work_schedule"    

Hi,At the moment it isn't possible to link a date to a position change. I would love to see this option because it gives the option to link other processes to this change date like the onboardingchecklist.Next to this it gives direct insight in history of position changes and is a huge add on to strategic workforce planning.To my opinion this should be a basic element in a HR system. I am curious who agrees with me? 

Hi,I have finally gotten many of our users to use Performance tab. But 90 % of them put their ready made text quickly to the first box as they just want to get it done quickly. As a result, the text goes in the box that is only visible to themselves. How can I remove this box, as it causes more trouble to us than benefits? We would only want to have our own questions visible.Edda

Hi, I would like to see how to implement attendance approval for the freelancers. The thing is that we do not add supervisors to the freelancers, as we were advice not to add them to the freelancers. Plus if we do assign supervisor, than they would appear in our organisational structure as well. Therefore I would need help how to make approval process for the attendance for the freelancers, but not assign them supervisor. Thanks,Ana 

Dear Personio- Community, I am looking for great ways to track the language skills and proficiency of our colleagues. It is not about tracking any progress of improvement, it is more meant to be an option for us in HR to see if we have to offer training sessions or information in different languages. Maybe some of you already have a setup in Personio that i could use? I would be happy to get your ideas an input. Thanks in advance, Carmen 

I am trying to hide the gender field under employee information. We don't think the options provided are sufficient to cover the wide spectrum of gender currently available in the society. I am aware you can not edit but is there a way to hide it all together so I can create another field instead of the three preset options. 

Hello,We are using Personio for a while now, and i want to know if there is any way to sync the contact information from Personio to google workspace user account?In this way as we have created google smart groups but we don't have the personal information from Personio

Hi! My coworker is working with a new mobile phone. This means that we should also be able to install the MFA/2FA authenticator on this mobile phone. For Personio we've noticed it is a bit more difficult to get the authentication working on her new mobile phone. We also noticed that it is only possible to log in, in Personio, with the authenticator app of Google.Will it the future also be able to log in via the authentication app of Microsoft? And do you perhaps have a instruction how my collegue could have the log in of Personio in her authenticator app on her new mobile phone up and running again? For example, other applications where you need to log in with an authenticator app, you have a QR-code. 

On the application pages the system attribute “Available from” suggest to put in a date. Yet the system sees this a text box instead of a date box which makes it seems a bit sloppy in the UX.Is there anyone who is able to hide this field or made some sort of adjustment to it?Thanks in advance

Hello Personio Community,  I am in charge a french employees. Also I wonder if Personio meets all requirements to be considered as a digital safe following the french and EU regulations.I would like to use Personio to gather employee payslips. ThanksElo

Do Public Holidays pull through as absences on slack? This would be a really useful feature, especially since we have employees in different countries. Even it did a reminder when there was a public holiday in each country (as opposed to saying every individual that would therefore be off that day)

Hi all! From what I can tell it looks like the automatic translations the Personio iFrame displays seem to depend on the browser language.That leads to the issue that someone browsing on the German page would see the English translations instead of the German ones (e.g. “Permanent employee” instead of “Festanstellung”) if the user would have their browser set to English.Is there any way to “force” the iFrame to display a specific language? Then I could display German on the German page for all users, and English on the English page for all users.

As admin role most information available in Personio is available to see when I am using my account. How can I check what other roles have visible in their Personio page and what they see for example in other employees personal info pages? It would be important to understand what basic employee roles (and managers and other roles) have visible in Personio in order to support them and to ensure that not too much information is visible to colleagues.Using “log in as this employee” doesn’t seem right way to do it as we don’t have test/ dummy user profiles in our system. It seems that we are unable to create dummy users without them influencing our licence employee amount, which would be a nice feature to have as the test user profiles could be used to internally show Personio features without risking sharing personal information of any actual employees.  

Dear Personio Support Team,Would be possible to export the calendar public holidays in pdf format (for example)?This option should be very useful because in Spain regulation (f.e.) is mandatory to public this calendar the first of January for employees and it is mandatory also this calendar is signed by the Company.Thank you!! 

Hi all, as I wasn’t able to find a similar topic, I have a question for you all: is there a possibility to screen candidates based on certain criteria (attributes) and then automatically reject them, if they don’t fit those criteria (similar like LinkedIn Recruiter)? Thank you!Aneta

Hello Community, As we are a growing company we get new employees and new skills to our company all the time. We have noticed that people find it hard to understand who are the right people with certain matters. We all know that titles don’t tell all your responsibilities and that it would be helpful to find these people in the company who have certain skills or responsibilities. We have noticed that it would be great to search for employees using a tag or key word, that describes their responsibilities. We were having a look at how could this be done in Personio and we could add an attribute to Public information where there could be the responsibilities described but the search doesn’t work correctly. So if you don’t know the persons name but would like to search with a tag or keyword it might help us now and in the future. Does anyone have any ideas or suggestions on this matter?  Thank you!  Katriina

Hi all,Yesterday was finally the time to send everyone their invite to get them started with their Profile in Personio. I used the bulk send option at the top of the employees page (after selecting all employees), and got the notification that the invitations had been sent. During the day I received a lot of messages informing me that they had not received their invitation, even after checking their spam box. I sent out the invites again. Still only several people received an invite. I have no been sending everyone their invitations one by one. Has anyone else had this problem? Or am I doing something wrong? I double checked and all the email addresses are correct. 

Hi! Since our Personio implementation period, three new team members have started in my team. Is it possible to schedule an introduction meeting to Personio for them? I can only help them so much and we they have a lot of questions and issues they would like answers to.Thanks in advance!Best,Emma

Hi,Is there anyone who has a good practice they can share for Danish holiday year end.On Dec. 31st, we need to transfer a max. of 5 days to the new year where the employee loses the rest. Has anyone found a non-manual solution?

Need to give several HR team members ability to create login for new employees. I have created a new role which is not an ADMIN, but has access to many objects, including the “EDIT” rights for adding new employees.For some reason this person can add new employees and create login then (by ticking the “Create Personio login and send invitation email” box), but cannot do so later.We like to create the user and add information before giving them access. Hence we do the configuration first then send invite. This HR user even sees this link to create, but then receives the subsequent message:  Where is this permission defined in the employee roles area?

We are having an issue, as we are working in locations with no limitations to vacation carryover, as well as locations with carryover limitations, however accrual settings can only be set globally for all absence policies. Has anyone found a solution for this?