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Answered

1 months of ghosting from customer support

  • March 17, 2026
  • 2 Antworten
  • 0 Aufrufe
K
First Steps

This is honestly unacceptable.

 

I’ve been trying to cancel my subscription for over a month now. I opened one ticket, then another, then a third — I requested suspension and full termination, and I’ve received absolutely no response or action from your side.

 

No answers. No updates. No help.

 

At this point, it feels like they’re just ignoring customers while continuing to charge them, which is not okay.

 

Any ideas how to get them on phone? 

Beste Antwort von Daniele

Hello ​@KKHR,

I'm really sorry to hear about your experience. This is absolutely not the standard we hold ourselves to, and I completely understand your frustration.

I want to make sure this gets resolved for you as quickly as possible. I'll personally look into your open tickets and make sure the right team picks this up urgently.

Again, I sincerely apologize for the inconvenience this has caused.

Best regards,
Daniele

2 Antworten

Daniele
Community Manager
Forum|alt.badge.img+36
  • DanieleCommunity Manager
  • Community Manager
  • Antwort
  • March 17, 2026

Hello ​@KKHR,

I'm really sorry to hear about your experience. This is absolutely not the standard we hold ourselves to, and I completely understand your frustration.

I want to make sure this gets resolved for you as quickly as possible. I'll personally look into your open tickets and make sure the right team picks this up urgently.

Again, I sincerely apologize for the inconvenience this has caused.

Best regards,
Daniele

    Daniele
    Community Manager
    Forum|alt.badge.img+36
    • DanieleCommunity Manager
    • Community Manager
    • March 17, 2026

    Dear ​@KKHR, I have identified your request and a teammate from Account Management will reach out to you promptly. Thank you again for your patience,
     

    Daniele

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