Skip to main content
Answered

Can't send from an Custom mail adress

  • July 21, 2025
  • 1 Antwort
  • 0 Aufrufe
V
First Steps

It doesn’t matter if I use Personio email service or Microsoft Integration.

I don't get an email from de custom email adress, but from the “ [removed by moderator] ” adress I already deleted the custom mail adress and I switch from MS integration to Personio email service and reverse, but it doens’t help. The Custom email adresses are an user mailbox with an license.

What can I do?

Beste Antwort von Roman L

Hi ​@Vincent Holthuizen, 

sorry to hear that the sending does not work yet in your account. As there are many factors which can cause this I would ask you to user our Support team to get this started. 
I would suggest you create a support request via Help & Feedback.

Help & Feedback > Browse for help > Contact us
Be aware that only Account Owners can contact our Support team. In case you are not registered as such, please contact your colleagues in the role, or add this information to your account. You can find out how here.

I wish you a lovely day.

Best,

Roman

1 Antwort

Roman L
Community Moderator
Forum|alt.badge.img+9
  • Roman LCommunity Moderator
  • Community Moderator
  • Antwort
  • September 1, 2025

Hi ​@Vincent Holthuizen, 

sorry to hear that the sending does not work yet in your account. As there are many factors which can cause this I would ask you to user our Support team to get this started. 
I would suggest you create a support request via Help & Feedback.

Help & Feedback > Browse for help > Contact us
Be aware that only Account Owners can contact our Support team. In case you are not registered as such, please contact your colleagues in the role, or add this information to your account. You can find out how here.

I wish you a lovely day.

Best,

Roman

    Nutzungsbedingungen für die Personio Voyager CommunityAccessibility statement