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Answered

Problem receiving invitations and personal notifications via email

  • September 30, 2026
  • 2 Antworten
  • 20 Aufrufe

Hello, dear Personio member, we created an account for our colleague, but unfortunately, their email address is not receiving notifications or invitation emails from Personio. After a thorough check, we did not find any issues or incorrect settings; that is why we are reaching out to you for help in finding a solution. We look forward to your response. Best regards.

Beste Antwort von Jenni Pietsch

Hello ​@Joseph,

Please submit a support request to our support team regarding this issue - it's possible that the email address has been blocked, but we'll need the email address in question to investigate. Since this involves sensitive information, please send it to us directly as part of your support request.

With kind regards

Jenni

2 Antworten

Jenni Pietsch
Community Moderator
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  • Community Moderator
  • Antwort
  • October 5, 2026

Hello ​@Joseph,

Please submit a support request to our support team regarding this issue - it's possible that the email address has been blocked, but we'll need the email address in question to investigate. Since this involves sensitive information, please send it to us directly as part of your support request.

With kind regards

Jenni


  • Autor*in
  • First Steps
  • October 6, 2026

Hello ​@Jenni Pietsch Thanks for the feedback; I just submitted my request.