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Answered

Recent Data Loss

  • March 13, 2025
  • 4 Antworten
  • 0 Aufrufe
A
First Steps

We have encountered a significant issue with our company's Personio system. Yesterday, we were unable to log any attendance records, and upon further investigation, we discovered that the attendance records for the past three days are missing. This has raised concerns about data integrity and system reliability.

Beste Antwort von Nathan Jolly

Hello Amidu, 

 

Personio did sent a note about this issue : 
https://status.personio.de/
 

There is a huge chance that the data are going to be recovered. 
Thanks, 

Nathan

4 Antworten

N
Busy Bee
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  • Nathan JollyBusy Bee
  • Busy Bee
  • Antwort
  • March 13, 2025

Hello Amidu, 

 

Personio did sent a note about this issue : 
https://status.personio.de/
 

There is a huge chance that the data are going to be recovered. 
Thanks, 

Nathan

    Eliah W
    Community Moderator
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    • Eliah WCommunity Moderator
    • Community Moderator
    • March 13, 2025

    Hey ​@Amidu, 

    Our developers are working on a solution and you can follow the status on our status page: https://status.personio.de/ 

    I would like to share a few notes with you: 

    • You do not need to re-add the time entries, as we will display them again soon. 
    • We have now also displayed the info banner for admins and account holders for regular employees to reduce internal panic/confusion. 
    • If you have already re-added time entries, please keep them. Our developers will take them into account in any case. 
    • You can enter the time recording for today as normal. 

    Thanks for your patience and understanding. 

    Best, 

    Eliah 

    PS: Thanks a million ​@Nathan Jolly for the heads-up upfront! 👍🏼 

      A
      First Steps
      • AmiduFirst Steps
      • Autor*in
      • First Steps
      • March 13, 2025

      Thank you for your prompt reply

      S
      First Steps
      • SianFirst Steps
      • First Steps
      • March 13, 2025

      Good morning,

      We have experienced the same problem, but it also seems to have impacted other data that was added onto the system - I see that a note on a team member’s file has been deleted. Can you confirm that this will also be reinstated (along with anything else that may have been removed)?

      You say that Personio sent a notes about the issue, but we didn’t receive an email notifying us of the issue. I can however see the info banner that has been added - thank you.

      Thanks,

      Sian

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