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Answered

Subscription cancellation

  • Dez. 12, 2025 3:35 PM UTC
  • 3 Antworten
  • 11 Aufrufe
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First Steps

I submitted a support ticket to cancel our subscription more than 24 hours ago.  How long does it normally take for the Personio team to respond?  It’s quite urgent.

Beste Antwort von Daniele

Hi ​@ataylorkin,

Your Account Manager is on PTO today, but their cover has already notified you that your Account Manager will reach out to you tomorrow. 

In case you’re ever stuck, I’m happy to help. Just drop me a message or @ tag me in a comment below.

Happy holidays,
Daniele

Zum Originalpost

    3 Antworten

    Daniele
    Community Manager
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    • DanieleCommunity Manager
    • Community Manager
    • Dez. 16, 2025 9:30 AM UTC

    Hi ​@ataylorkin let me check our system for your individual case :) I’ll let you know what I can find out!

    Thanks for your patience,

    Daniele

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    Daniele
    Community Manager
    Forum|alt.badge.img+37
    • DanieleCommunity Manager
    • Community Manager
    • Antwort
    • Dez. 16, 2025 2:52 PM UTC

    Hi ​@ataylorkin,

    Your Account Manager is on PTO today, but their cover has already notified you that your Account Manager will reach out to you tomorrow. 

    In case you’re ever stuck, I’m happy to help. Just drop me a message or @ tag me in a comment below.

    Happy holidays,
    Daniele

    Übersetzen
      First Steps
      • ataylorkinFirst Steps
      • Autor*in
      • First Steps
      • Dez. 16, 2025 4:52 PM UTC

      Thanks ​@Daniele, you too!

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